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Gonzalo Alvarez is an experienced professional with a diverse background in customer support, real estate consulting, and key account management. Currently serving as a Help Desk Support Analyst at serem. Consultoría empresarial since February 2021, Gonzalo provides technical support in German and English to Atos employees across Germany, Austria, and Switzerland. Prior experience includes roles as a real estate consultant at Destiny Home Real Estate, where responsibilities encompassed managing property sales and market research in Fuerteventura and Lanzarote, and as a receptionist at Hotel Las Marismas de Corralejo, handling both back-office and front-office tasks. Gonzalo also held positions in logistics at Fixemer Logistics GmbH, focusing on key account management across Spain, Italy, and Portugal, and in customer service at Strato AG, assisting customers in various European countries. Gonzalo's educational background includes a degree in Business Administration from Universidad CEU San Pablo and a Master’s in Revenue Management from Universidad Nebrija. Additional training in SAP® ERP Supply Chain Management further complements Gonzalo's extensive skill set.