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Gustavo Alves is a professional with extensive experience in operations supervision and customer service. Currently serving as Supervisor Pleno at Sercom since August 2023, Gustavo previously held roles including Supervisor de Ouvidoria at System Interact from May 2022 to January 2024 and Supervisor de operações SAC, where responsibilities included development and management of personnel and KPI monitoring. Prior experience includes Assistant Supervisor at Sercom, where assistance was provided to the team on procedural queries, and a telemarketing professional responsible for testing hospital transformers at ITD Transformadores. Gustavo's career began with customer support as an Agente de atendimento ao cliente at Teleperformance servicing a streaming platform. Currently pursuing a degree in Gestão de call center at UniFECAF, expected to complete in December 2025.