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Michelle Ratliff, PMP, LSSGB is a Senior Program Manager at SERC Reliability Corporation, where Michelle directs the Continuous Improvement Program and partners with stakeholders to enable organizational effectiveness. Michelle also has experience as a Manager of Business Services, Executive Assistant to the CEO, and as a Paralegal supporting senior partner clients at Powers McCartan, PLLC. Michelle holds a Bachelor of Science in Business Management from Penn Foster College and an Associate of Science in Paralegal Technology from Central Piedmont Community College.