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Amaury Betancourt has over 20 years of experience in customer service and operations management across various organizations. Currently serving as the Director of Customer Experience at Senture, LLC since May 2020, Amaury previously held positions as Operations Manager at Black Turtle Services and MAXIMUS. Prior roles include Assistant Call Center Manager at Teleperformance, USA, and Operations Manager at Advanced Call Center Technologies, LLC. Beginning as an Office Manager at Geoval Construction LLC, Amaury's career also includes a role as Production Supervisor at Coordinated Claim Services, LLC. Educational qualifications include studies at DePaul University and Northeastern Illinois University, alongside a high school diploma from Stephen K. Mather High School.