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Steven Newbold has extensive experience in client support and management across various roles and companies. Currently serving as Head of Global Support Services at Sensormatic since April 2019, Steven oversees client services operations and ensures high-quality service delivery. Prior experience includes Global Client Support Manager at ShopperTrak, where responsibilities encompassed developing customer service policies, managing budgets, leading teams across multiple locations, and fostering client engagement. Additional roles include UK&I Client Support Manager and UK&I Information Services Manager at Experian, as well as Business Intelligence Analyst at FootFall. Steven's career is marked by a strong emphasis on change management, team leadership, and maintaining exceptional service standards.