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Rounak K. is an accomplished Customer Success Engineering Manager at Sense, with a focus on enhancing customer trust through strategic collaboration across departments. Since joining Sense in September 2022 as part of the Skillate AI acquisition, Rounak has successfully spearheaded a renewals strategy, achieving a 50% increase in customer Annual Recurring Revenue (ARR) while managing enterprise and strategic clients through the entire product delivery process. Prior experience includes roles at Skillate as Manager of Customer Success, where Rounak oversaw global markets and revenue retention, and as Customer Success Manager at SmartServ and WorkshipHQ, where foundational customer relationships were established. Rounak's expertise is further supported by a Bachelor's Degree in Business Administration and Management and ongoing pursuit of an Executive MBA in Marketing from SVKM's Narsee Monjee Institute of Management Studies.