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Michael Young is a seasoned professional with extensive experience in customer success and operations management. Currently serving as the Manager of Customer Success Operations at Sense since August 2019, Michael has effectively managed strategic initiatives for cross-functional teams and collaborated with global teams to enhance customer success operations. Previously, Michael held various roles at Dynamic Signal, where responsibilities included managing corporate and enterprise accounts and ensuring market understanding of the platform. Michael's early career included positions in digital marketing, engineering, and internships focused on civil engineering and environmental research. Michael holds a Bachelor of Science degree in Civil Engineering from California State Polytechnic University-Pomona.