ÂÜÀòÂÒÂ×

Dan Shannon is a seasoned professional with extensive experience in product management and customer service, currently holding the position of Product Manager and Customer Service Supervisor at Senneca Holdings since October 2021. Dan significantly improved team performance by reducing turnover from 40% to zero, enhancing team ENPS scores, and streamlining annual response times. Prior roles include serving as a Kaizen Promotion Officer, managing talent acquisition, and enhancing IT systems during a leadership development program at Senneca Holdings. Dan's earlier experiences include internships in branding, non-profit management, and business development, complemented by a Bachelor's degree in Marketing from Xavier University.