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Juliana Sanches Vieira is a seasoned professional in customer success and experience, currently serving as an Analista de Customer Success at Senior Sistemas since April 2024. Juliana has contributed to the Comunidade de Mulheres de CX/CS/UI/UX as a member since January 2023 and previously worked at Konviva Edtech in a similar role until April 2024. At BYJU'S Learning Brasil, Juliana held the position of Customer Experience Analyst from July 2021 to August 2023, where responsibilities included supporting service teams and monitoring key performance indicators. The career journey also includes roles at Teleperformance, Omelete Company, SESC SP, Insper, Heidrick & Struggles, and Mattos Filho, showcasing a diverse background in customer service, administrative support, and academic assistance. Juliana holds a degree in Physical Therapy and Biological Sciences from Faculdades Integradas de Ciências Humanas Saúde e Educação de Guarulhos, completed between 1999 and 2002.