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Alex Hittell is a seasoned professional with extensive experience in performance analytics and customer service management at Selene Finance LP since June 2014. In the role of Manager, Performance Analytics, Alex ensures regulatory compliance and integrates business intelligence to generate cost-saving opportunities. Prior positions at the same company include Supervisor of Customer Service, where responsibilities included driving team development and managing onboarding processes, and Manager of Call Center Oversight, focusing on vendor oversight and process improvement. Earlier experience as a Liquidations Underwriter involved analyzing loans and reviewing customer loss mitigation packages. Prior to Selene Finance LP, Alex served as Team Lead at EverBank, contributing to the department's success through performance measurement. Alex holds education credentials from Florida State College at Jacksonville, obtained between 2007 and 2009.