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Basem Alshamrani is a Technical Support Specialist at Sela, with previous experience as a Technical Support Administrator and Information Technology Help Desk member at the Economic Cities and Special Zones Authority. Responsibilities included preparation, installation, and configuration of PCs, laptops, and printers, as well as providing comprehensive computer support services and problem-solving for hardware and software issues. Prior roles included Student Support Administrator and Facilities Coordinator at Laureate Vocational Saudi Arabia, where Basem handled logistics and student inquiries, along with overseeing IT laboratory operations. Basem holds an Associate Degree in Computer and Information Sciences and Technical Support from the Technical and Vocational Training Corporation and a diploma in Computer Science from Jeddah International Institute Training.