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Joan Sagales Riera is a Business Intelligence Consultant at SEIDOR since September 2024, with prior experience as a Data Analyst at Acofarma, where responsibilities included designing and overseeing Key Performance Indicators (KPIs) for the sales team. As Workforce Manager Lead at Blacklane, Joan established a department focused on team performance and managed the recruitment of 200 Full-Time Equivalents. Earlier roles include managing contact centers at Stayforlong, where Joan created a Workforce department and led initiatives in customer experience. Joan's background also includes positions in tourism management, cultural mediation, and youth coaching. Educational achievements include a Master of Technology in Big Data & Analytics from EAE Business School and a degree in Tourism Management from CETT_UB.