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McKayla H. has extensive work experience in customer success and management roles. McKayla is currently working at Seesaw Learning as a Customer Success Manager, where they are responsible for ensuring customer satisfaction. Prior to that, they worked as a Customer Success Contractor for Seesaw Learning. McKayla also has experience as an Independent Associate at Isagenix. A significant part of their work experience is with Instant Teams, where they served as a Customer Success Manager. In this role, they managed corporate and Department of Defense accounts, conducted interviews, and organized job fairs. McKayla also worked as an Assistant to the General Manager at Clemson University's Conference Center & Inn, where they completed special projects and managed the property. McKayla also served as a Guest Relations staff member at the Conference Center and Inn, providing customer service and managing hotel reservations. McKayla began their career as a Teacher at Seneca Baptist Church.

McKayla H. began their education in 2013 at Brevard College, where they studied Women's Studies. McKayla continued their education at Clemson University in 2014, focusing on Psychology. After completing their studies at Clemson in 2015, McKayla attended Midlands Technical College from 2021 to 2022, pursuing an Associates of Science in Nursing. In addition to their formal education, McKayla has obtained a certification in Women's Leadership and Mediation Leadership for the Domestically Abused, although details regarding the institution and timing of the certification are not provided.