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Charlie Brown has extensive experience in technical support and customer account management, currently serving as a Senior Data Integrity Agent at SecurityMetrics since January 2017. In this role, Charlie processes renewal accounts and ensures the accuracy of customer account information, building on prior experience as a Data Integrity – Auto Renewal Agent and sales agent for partnered accounts. Prior to SecurityMetrics, Charlie worked at NTT America / Verio as a Technical Account Manager, where responsibilities included project management and relationship maintenance, and as a Technical Support member, offering assistance for hosting accounts. Additionally, Charlie was a Forums Administrator for McAfee, managing online community interactions. Charlie holds a Juris Doctorate from BYU Law School and degrees in Accounting and Business Administration from California State University, Los Angeles, and Citrus College, respectively.