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Roberto Romano is an experienced professional in after-sales management, currently serving as the Head of After Sales at Groupe SEB since May 2019, where responsibilities include consumer satisfaction management, service network oversight, and eCommerce workflow procedures. Previously, Roberto worked at LG Electronics Italia from May 2005 to April 2019 in various roles, including After Sales Coordinator and Senior Technical Support, focusing on product liability, service quality, and technical support for appliances. Roberto's career began at Candy Hoover Group from November 1999 to April 2005, contributing as a Technical Support specialist and Technical Engineer. Roberto holds a degree in Electronics and Telecommunications from ITIS Elettronica e Telecomunicazioni.