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Juliano Mercadante is an accomplished IT professional with extensive experience in project management and operations within multinational corporations. Currently serving as the Continental IT Operations Manager for EMEA and CIO for South America at Groupe SEB since January 2015, Juliano oversees IT teams responsible for application support, infrastructure, service desk operations, and strategic projects. Previous roles include Regional SAP Programme Senior Manager at British American Tobacco, where Juliano managed high-complexity projects across the Americas, and Senior Project Manager at MMCafé, focused on project management structure and Agile methodologies. Educational qualifications include a Bachelor's degree in Business Administration from FGV - Fundação Getulio Vargas and certifications in PRINCE2 and PMP.