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Michael Bonilla has a diverse work experience history. Michael started their career in 2012 as a Department Manager at Urban Outfitters, where they managed various business operations and implemented marketing strategies. From 2015 to 2016, they worked as a Supervisor at Hoypoloi, overseeing two galleries and focusing on time management and inventory. In 2016, they became a Supervisor at Vivid Seats LLC, providing supervision to the customer service department. In 2018, they joined Venmo as a Disputes Specialist, handling financial claims and processing chargebacks. Most recently, Michael worked at SeatGeek, starting in 2019 as a Senior Payments and Risk Operations partner and later taking on the role of Payments & Risk Lead in 2022. In these roles, they analyzed high-risk transactions, monitored accounts, and collaborated with cross-functional teams to improve policies and mitigate risks. A notable aspect of their work experience is their strong focus on risk management and customer service.

From 2011 to 2016, Michael Bonilla attended Florida International University. However, no information is available regarding the degree obtained or the field of study pursued.