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Rosa V Santiago is an accomplished professional with diverse experience in customer service, mental health support, and various administrative roles. Currently a Customer Service Agent at Seacret since January 2021, Rosa is also a Youth Mental Health First Aider with the National Council for Behavioral Health, providing critical initial assistance to young individuals facing mental health challenges. Prior roles include Personal Care Assistant at A & J Staffing, HR Recruiter at Heart to Heart Healthcare Services, and Recruiting Specialist at Interim HealthCare Inc. Rosa has substantial experience in accounts receivables as demonstrated at NYSID and has held leadership responsibilities as Director of Special Projects at GoodTemps, overseeing various operational aspects and compliance requirements. Educational qualifications include an Associate of Arts and Sciences in Accounting and Business/Management from CUNY Bronx Community College, and training in Youth Mental Health First Aid from the DOHMH. Rosa also holds a Notary Public license.