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Siphiwe Madonsela is an experienced network support professional currently serving as a Network Support Engineer at SEACOM LTD since September 2022. Previously, Siphiwe held the position of Monitoring Technical Officer at Vodacom, managing and reporting on system and network-related outages from June 2021 to September 2022. Prior to that, a role as a 1st Line Support Engineer at Liquid Telecom South Africa involved first line support, L1 troubleshooting, SLA management, and effective customer communication from October 2018 to December 2021. Siphiwe possesses a Cisco Certified Network Associate (CCNA) certification obtained through the Cisco Networking Academy between January 2019 and December 2022, showcasing expertise in Cisco devices as well as LAN and WAN products. Key strengths include self-motivation, interpersonal skills, and a strong drive for success.