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Jelena Karas has over a decade of experience in the hospitality and customer service sectors, currently serving as a Navigo Purchaser at Scylla AG since March 2017, where responsibilities include supporting onboard colleagues to enhance guest experiences. Prior to this role, Jelena held various positions as Hotel Manager on multiple river cruise ships, successfully managing hotel operations, overseeing crew members, and ensuring exceptional guest satisfaction. Experience also includes roles at Hrvatski Telekom, focusing on customer support and retention strategies. Academic qualifications include a Bachelor's Degree in Business Economy with a specialization in Entrepreneurship in Tourism and Hospitality from the Faculty of Tourism and Hospitality Management.