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Rebecca Wells is a seasoned Senior Technical Program Manager at Scribd, Inc. since April 2018, with a strong background in managing specialized Support Operations teams and scaling Customer Success Operations. Accomplishments include driving significant project initiatives, implementing efficient operational standards, and achieving a $250K ROI through a new customer self-service tool. Additionally, Rebecca served as Development Consultant for Family Promise of Greater Phoenix, overseeing communications and online presence, and held various roles focused on volunteer management in non-profit organizations, demonstrating expertise in stakeholder engagement and process improvement across multiple sectors.