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Juan Vargas is an experienced team leader with a robust background in technical support and customer service. Currently serving as the Escalations Team Lead at Scribd, Juan manages a team of seven agents and facilitates advanced ticket escalations while collaborating with technical operations and fraud departments. Previous roles include Technical Support Team Lead at Scribd and Network and Application Specialist at Dexcom. Juan's earlier experience encompasses positions at Time Warner Cable and the US Navy, where leadership and technical skills were demonstrated in various capacities. Juan holds an Associate of Science in Computer Science and is working towards a Bachelor's of Science in Program Management.