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Manda Grugan is an experienced IT professional currently serving as the Manager of Service Management and ServiceNow Platform Owner at The Scotts Miracle-Gro Company since August 2019. In this role, Manda leads the Service Management team to develop and implement ITIL Service Management practices covering areas such as Incident and Change Management. Manda previously held various roles at Cardinal Health, including Consultant for Business Process Lead, where responsibilities involved liaising between stakeholders and IT. Other notable positions include Supervising Regional Client Services across multiple hubs and managing software asset lifecycles as a Software Asset Manager. Manda's career began at NCR Corporation and spans organizations like Honda R&D and Spencer Technologies, showcasing expertise in project management, asset management, and process improvement.