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Donna Cornock has extensive experience in customer relations and management, currently serving as the Customer Response & Streetworks Team Leader at Scottish Water since July 2024. Prior to this role, Donna held multiple positions at British Gas, including Customer Experience Research & Insight Analyst, Customer Outcome Manager, Team Manager, and Customer Relations Manager from July 2014 to July 2024. Previous experience includes roles as Operations Manager and Team Manager at Response from October 2012 to July 2014, as well as Online Mortgage Team Leader at First Direct from August 2002 to September 2012.