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Diane Hardiman is a Senior Service Transition Analyst at SQA – Scottish Qualifications Authority since July 2023, bringing extensive experience in major incident and problem management from Agilisys (February 2021 - July 2023). Previous roles include Infrastructure Engineer - Unified Communications at Think Money Group (October 2018 - February 2020), Managed Services Support Engineer at Sabio (August 2015 - December 2017), Tier 2 Avaya Red Engineer at Vodafone (June 2012 - August 2015), and various telecoms engineering and support positions for organizations such as Crawford & Company, Cheshire West and Cheshire Council, and Warrington Borough Council. Diane holds a certificate in agriculture from Taratahi Agricultural Training Centre and Newlands College.