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Carol Thorpe has extensive experience in customer journey management and business operations, currently serving as the Manager of Customer Journey & Experience at Schroders Personal Wealth since June 2019. Prior to this role, Carol held various managerial positions within Lloyds Banking Group, including Manager of Business Operations, Distribution Support Manager, and Operations Manager, reflecting a strong background in operational leadership from September 2002 to the present. Additionally, Carol has experience in the wealth management sector, having worked as an Operations Manager from September 2008 to October 2010.