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Carol Sneed has extensive experience in quality assurance and customer service, currently serving as a QA Client Application Specialist at SchoolMessenger since October 2013, where responsibilities include minimizing client-impacting errors and developing quality department process flows. Prior to this role, Carol worked as a Quality and Asset Specialist at Convergys on the Starbucks Facilities Project, where a promotion followed 14 months of troubleshooting various equipment issues. Carol began a career in customer service at Aco-Pu Supplies, acting as a liaison between in-house printing and customers. Educational background includes a BS in Psychology from Southeast Missouri State University and studies in Pre-Medicine at both Southeast Missouri State University and the University of Missouri-Saint Louis.