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Letizia Miccio is an experienced professional in the field of CRM and digital marketing, currently serving as a Sr. CRM Consultant at SCHMACK | Growth Agency since September 2024. Previously, Letizia held the position of CRM Consultant at Massive Rocket from October 2021 to September 2024, where the focus was on making businesses more human through personalized and relevant communications. Prior roles include Operations Executive & CRM Consultant at CEMO and Digital Marketing Intern at Bea Vita Social Club. Letizia's academic background includes a Master's degree in Digital Marketing & E-commerce from Universitat Politècnica de Catalunya, alongside Bachelor's degrees in International Relations and Affairs from UCAM Universidad Católica San Antonio de Murcia and Business Administration from the University of Derby. Additionally, Letizia completed a Master of Digital Marketing & E-Commerce at EAE Business School.