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Mark Brooks has extensive experience in the field of technical support and engineering. Mark has held roles such as Senior VNOC Engineer at SCC AVS, Senior Pre-Sales Engineer at Tempura Communications Ltd, and Technical Manager at Touchline Video. Mark is skilled in diagnosing and resolving technical issues efficiently, providing support to clients over the phone and through remote technologies. Mark has also contributed to sales processes by providing technical assistance to sales staff and participating in meetings with potential customers.