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Deepa Krishnan has extensive experience in customer experience design and operations, currently serving as Building CX at Scapia since April 2023. Prior to this role, Deepa held multiple leadership positions at Flipkart from June 2014 to April 2023, including Senior Director of Customer Experience Design & Strategy, Director of Seller Experience, and Associate Director of SRM, focusing on seller support, onboarding, and process excellence. Deepa's earlier experience at [24]7, spanning from April 2002 to June 2014, included roles as Director of Operations, Program Manager, Assistant Program Manager, and Manager. Deepa earned a Bachelor of Science degree in Nutrition and Dietetics, Chemistry, and Zoology from Mount Carmel College, completing studies from 1997 to 2000.