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Susanne P Nilsson currently works at Scandinavian Steel AB as the Management System Responsible since August 2002. Previously, Susanne worked at US Airways as a Customer Service Agent from November 1988 to December 1993. At Scandinavian Steel AB, Susanne successfully led the company towards ISO 14001 and ISO 9001 certification by December 2003. In their role as Management System Responsible, Susanne evaluates and monitors the performance of each process within the company and implements necessary revisions to the management system. Prior to their current role, Susanne handled high volume customer service and flight operations at US Airways, handling tasks such as flight reservations, ticketing, and fare reissues using airline computerized systems like Apollo and Pacer.