Quality Assurance and Management
About
The Quality Assurance and Management team at MTN Ghana is responsible for ensuring the highest standards of service delivery and operational excellence across all telecommunications offerings. This team develops and implements quality assurance strategies, monitors performance metrics, and collaborates with various departments to enhance customer satisfaction and optimize service efficiency. Their role is pivotal in identifying areas for improvement, ensuring compliance with regulatory standards, and driving continuous improvement initiatives to maintain MTN's leadership in the market.