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Monica Balbontin is a seasoned Operations Staffing Lead at Scale AI since July 2021, where responsibilities include project management and staffing for Customer Operations, along with participation in Scale's Culture Committee in Mexico. Prior to this, Monica served as Senior Operations Manager at Foxtrot Systems, focusing on client transparency and training. Experience also includes roles as Customer Operations Lead at Klar, where strategies for customer experience and performance KPIs were developed, and as Regional Rider Ops & Marketing Manager at Uber, executing communication strategies for rider engagement. Earlier positions include Operations Consultant at BBVA Bancomer and various internships at 3M, Saint-Gobain Sekurit France, and HUMBRALL S.A. de C.V. Monica holds a degree in Industrial Engineering from Tecnológico de Monterrey and an Engineer's degree in Mechanical Engineering from Université de Technologie de Compiègne, along with executive education from Harvard Business School.