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Michael Furman has a wealth of experience in customer-focused roles, serving as President of Customer Success at Make It Happen Consulting, Director of Customer Experience at Scale Media, and Vice President of Customer Support at Age of Learning, Inc. Michael also held various leadership positions at companies like Rosetta Stone, Williams-Sonoma, Inc., and Direct Holdings Global. With a background in education, Michael's career has been dedicated to enhancing customer experience and satisfaction across various industries.