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Adriana Santos has extensive experience in customer service and account management, currently serving as a Customer Service Fabrics representative at Scabal since January 2023. Prior to this role, Adriana was a Key Account Manager at Aquinos Group from March 2021 to January 2023, focusing on the French and Spanish markets, maintaining close customer relationships, conducting potential customer analysis, and negotiating contracts. Additionally, Adriana provided customer support across multiple languages and managed logistics as part of the commercial back-office at Aquinos Group. Academic qualifications include a Master's degree in Languages and Business Relations from Universidade de Aveiro, an intensive language program at Universidad de Cádis as part of the Erasmus+ initiative, and a Bachelor's degree in Languages, Literatures, and Cultures from Faculdade de Letras da Universidade de Lisboa.