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Aline Beney has extensive experience in customer service and team management within the Swiss Federal Railways (SBB CFF FFS). Currently serving as Cheffe de Centre Voyageurs for the Sion and Sierre stations, Aline leads a team of 12 customer advisors and focuses on service quality and business efficiency. Previous roles include Cheffe de Team for multiple Geneva sales points and responsibility for training and mentoring new staff. Aline's earlier experience in tourism and hospitality further complements a strong educational background with certifications in leadership and adult education, along with a Bachelor in Tourism Management.