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Caitlin McAdam currently serves as the Technical Enablement Manager at Radiant Logic since May 2022. Prior to this role, Caitlin held various positions at Ping Identity from August 2017 to June 2022, including Partner Technical Enablement Specialist and Technical Support Account Manager, where responsibilities involved support ticket reviews and critical incident management. Caitlin's experience also encompasses a tenure as a Senior Technical Support Engineer at Ping Identity and a North America Work at Home Support Manager for Tata Consultancy Services. Earlier roles include positions as a Laptop Engineer at TEKsystems, Report Analyst/System Administrator at Black Box Network Services, Telecom Analyst at Adecco Group, and Help Desk Agent/Supervisor at Volt Technical Resources. Caitlin holds an Associate of Applied Science degree in Computer Networking from Pikes Peak State College.