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Norma Gilfeather Smith is a seasoned program and project management professional with extensive experience across various industries. Currently serving as a Senior Program Manager at Savers | Value Village, Norma is focused on enhancing the Enterprise Resource Planning (ERP) system for Finance, Accounting, and Inventory Management. Previous roles include Director of Technical Program Management at Salesforce, where Norma managed multiple programs to ensure system availability, and Senior Program Manager at Expedia Group, overseeing compliance with global tax jurisdictions. Norma also held a position as Senior Program Manager at Redbox Automated Retail, leading the Redbox Perks Loyalty program, and as Senior Project Manager at the same company, where Norman directed cross-functional teams in software development. Earlier experience includes a Project Manager role at Symetra Life Insurance Company, managing significant projects to improve operational efficiency and data integrity.