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Alejandro Rengifo is an experienced professional in operations, customer service, and management, currently serving as the Operations and Customer Service Supervisor at Savers | Value Village, where responsibilities include overseeing the Community Donation Centre and collaborating with various non-profit organizations. Previous roles include Technical Service Supervisor at Best Buy Canada and CX, Customer Care and Retention Manager at Win Empresas, where Alejandro designed and implemented UX/CX strategies. Experience at Entel Perú involved Service Manager for Devices, focusing on user experience, quality control, and customer journey monitoring. Alejandro's extensive career in customer care began at Nextel del Perú S.A, progressing through various supervisory roles while managing large teams in customer retention and loyalty. Alejandro holds multiple degrees in Customer Experience Management, Business Management, and Human Resources, complemented by a Bachelor's degree in Hotel Administration.