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James Berry is a seasoned leader in customer experience and professional services, currently serving as VP of Global Customer Experience at Sauce Labs since May 2024. Previously, James held various senior roles, including VP of Professional Services & Customer Success at Performio, where a customer-centric approach led to significant revenue growth. James's experience also includes Director of Customer Success at Tanium, Vice President positions at ServiceTitan and OpenText, and strategic sales roles at EMC and IBM, all marked by a focus on operational excellence, client retention, and substantial revenue increases. James holds a BA (Hons) in Computing/Business from The University of Huddersfield.