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Patrick Smith is an experienced professional in product implementation and support, currently serving as the Manager at Satisfi Labs since October 2019. With a background as an Operations Manager, AI Engineer, and Manager of Customer Success & Insights at the same company, Patrick specializes in transforming data to enhance accessibility through a Knowledge Management SaaS solution. Prior to Satisfi Labs, Patrick worked at iQ Media as a Customer Success and Data Analyst and gained internship experience at SHI International Corp. and inVentiv Health Commercial. Patrick holds a degree from Loyola University Maryland, where studies were completed from 2013 to 2017.