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Michael Pence is a Technical Support Specialist at Satcom Direct, specializing in troubleshooting and network analysis for business aviation satellite communication systems. Previous roles include Help Desk Analyst at Comprehensive Health Services, where responsibilities encompassed managing Microsoft Hybrid O365 and Active Directory, and Technical Support Analyst at SDI Group USA, focusing on logistics and warehouse automation support. Early career experiences include providing online tech support as a Solutions Engineer at support.com and delivering customer service for Ford Motor Company at Percepta. Michael's career also includes a promotion to Level 3 escalations as a Brand Specialist at GSI Commerce Solutions, contributing to the launch of online stores for major brands. Michael holds a degree in Recording Arts from Full Sail University.