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Artur Flores is an experienced professional in process analysis and operational support, currently working as an Analista de Processos I and Analista de Operações I at Saque e Pague since July 2020. Responsibilities include analyzing logs, managing projects, remote access, root cause analysis, and developing operational procedures and dashboards using Power BI. Previous roles include Assistente de Backoffice Técnico at Toquefale, where Artur facilitated client communications and training, and Suporte Técnico at Getnet Brasil, providing customer service and technical support. Additionally, Artur has a background in telemarketing with Toquefale. Artur is pursuing a Licenciatura in Computação at Universidade Federal de Santa Maria and previously obtained a degree in Gestão de Recursos Humanos from Centro Universitário Internacional UNINTER.