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Jahyun Koo is a CX Presales Specialist at SAP, responsible for delivering customer experience solution demonstrations across various industries since January 2023. Prior to this role, Koo worked at Veeva Systems as a Consultant from October 2021, focusing on implementing cloud-based solutions for Pharmaceutical and Life Science companies, and served as an Associate Consultant earlier in 2021. Koo also has experience as a Data Analyst at Hanwha Hotels & Resorts, where responsibilities included developing data-driven business strategies and forecasting market performance. Educational credentials include a Master's degree in TechnoMBA from KAIST College of Business, a Bachelor's degree in Business Management with a focus on Marketing from The University of Manchester, and GCSE & International Baccalaureate from The British School of Milan.