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Kristy Hulme is a seasoned professional with over a decade of experience at Santander UK, where responsibilities have included roles such as Senior Leader Customer Impact & Channel Experience and Senior Collections Strategy Analyst. In these positions, Kristy has focused on financial support, overseeing and enhancing the SANUK Secured Collections Portfolio, and collaborating across various departments to optimize performance using LEAN, AGILE, and digital technologies. Prior experience at Geoban SA as a Collections Duty Manager and Dialler Specialist further complements Kristy's expertise. Kristy holds a Bachelor's degree in Leadership and Management from University Centre Quayside and a degree in Community & Public Management from Northumbria University.