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Ottoniel Mendes C. Alvarenga is a seasoned IT professional with extensive experience in operations, implementation, and quality assurance. Currently serving as the Head of IT Operations Services at Santander Consumer Technology Services GmbH since November 2018, Ottoniel oversees operations, security, development, and business integration. Prior roles include Head of Implementation & Change Management at Produban Germany and Implementation Manager, as well as a Senior QA Analyst at Banco Santander, where duties involved developing automation frameworks and integrating testing methods. Ottoniel's expertise also encompasses roles as a QA Engineer at Produban and a Testing Engineer at Sogeti. Ottoniel holds a degree in Computer Science from Universidad Rey Juan Carlos, completed in 2007.