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Stephanie Cesa currently serves as the Service Manager at Santa Margarita Ford since July 2017, overseeing multiple franchises and managing a team of 15 technicians while bringing over 10 years of experience in warranty claims management. Prior to this role, Stephanie held the position of Warranty Manager/Assistant Service Manager at Tom's Truck Center, where duties included managing warranty claims across various vehicle franchises. Previous experience includes a successful tenure as Warranty Administrator/Customer Relations at Santa Margarita Ford, where Stephanie earned the prestigious Presidents Award and the 1 Elite Award for outstanding customer service. Additionally, Stephanie worked as a Counselor at Twin Town Treatment Centers, specializing in Drug and Alcohol Counseling, and started a career at Ashland Distribution in support and business-to-business collections. Educational credentials include training from Argosy University Los Angeles and completion of CADAAC certification from the Health Staff Training Institute.