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Mpho Manyisa currently serves as the Customer Experience Head for Sanlam Rewards & Loyalty, a position held since December 2023. Prior to this, Mpho was the Client Experience Marketing Manager at Smollan, where responsibilities included driving and implementing the CX strategy to enhance customer satisfaction and loyalty from July 2021 to November 2023. Earlier experience includes a role as a Senior Communications Consultant at Discovery Limited, focusing on Health Marketing during COVID-19, alongside other marketing roles within the company. Mpho's career began with internships at CNBC Africa and Forbes Africa and has been supported by a robust education, including a Master's of Management from Wits Business School and strategic marketing qualifications from the University of Johannesburg.