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Teri Fearn has extensive work experience in various roles related to IT service management and process improvement. Teri currently works as an ITSM Manager at Samuel, Son & Co., where they have refreshed processes, implemented AI-powered chat bots, and optimized software spending. Prior to that, Teri was a Service Improvement Manager at Irving Oil, where they focused on improving service delivery. Teri also worked as an ITIL Trainer at Qualiti7 and held positions as a Program Manager and Senior Business Analyst at J.D. Irving Limited. In these roles, Teri led change programs, aligned processes to ITIL practices, and worked on infrastructure transformation projects. Teri'sexperience spans across different industries, including manufacturing, transportation, and IT service delivery.

Teri Fearn obtained a BA in Economics and Environmental Studies from Mount Allison University, where they attended from 1993 to 1997. In addition to their undergraduate degree, they have obtained several certifications in the field of ITIL (Information Technology Infrastructure Library). These certifications include ITIL V3, 2011 Expert, which they obtained in April 2014, ITIL 4 Managing Professional, obtained in November 2019, and ITIL 4 Foundation, obtained in December 2019.