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Gail Smith has over two decades of work experience, starting in 1995 at Heroes World Distribution, Inc. where they worked as an Accounts Receivable/Payroll Coordinator. Gail then moved on to Imperial Home Loans, Inc. in 1997 as a Payroll/Personnel employee. In 1998, Gail joined Samuel, Son & Co. as a Human Resources/Payroll Administrator, responsible for various functions including payroll processing, benefits administration, and employee relations. Gail worked in this role until 2003 when they were promoted to Human Resources/Payroll Manager, overseeing payroll for multiple entities and supervising a team. In 2017, Gail became the HCM Team Lead at the same company, managing and implementing HCM systems and collaborating with various departments and vendors. Alongside their professional roles, they also co-owned a competition BBQ team called "The 5th Artery BBQ Team" from 2009 to 2015.

Gail Smith earned a Bachelor of Science degree in Business Administration with a concentration in Human Resources from the University at Buffalo School of Management, The State University of New York. Gail attended this institution from 2009 to 2011. Prior to that, from 2005 to 2009, they attended Erie Community College, where they obtained an Associate of Science degree in Business Administration. Gail Smith also completed their high school education at Bayley-Ellard H.S. from 1983 to 1987, although no specific degree or field of study information is provided for this period.